FREQUENTLY ASKED QUESTIONS
DO YOU HAVE A PRICE LIST?
All cakes are customised - this means that there is no set price list. Pricing is dependant on size, flavours selected and complexity of design. Please get in touch via email or our contact form for a detailed quote.
HOW DO I BOOK MY EVENT WITH YOU?
Most of our work and consultation is done via email, so please get in touch via email email@example.com or by using our online form!
Photos are very helpful in the design process, so please feel free to send these through. Photos of cakes by other designers will be used as inspiration, however please note that we do not directly copy.
After the basic details of your event are confirmed, an event brief detailing the details of your cake and/or petite desserts will be provided. Once you're happy, a deposit will be required within 7 days to secure your booking. For orders made in advance, a 25% deposit is required to secure your booking, with full payment 3 weeks prior to your event.
Please note that we do not make tentative bookings. Bookings are only confirmed once a formal quote received and deposit paid.
ARE YOUR CAKES ALL BUTTERCREAM?
Yes, all of our cakes are filled and covered in Swiss meringue buttercream. On rare occasions, we fill and cover cakes with chocolate ganache. Unfortunately we do not make fondant cakes.
CAN MY FLORIST DECORATE THE CAKE?
Due to food safety and insurance reasons, only the Alcakemy team is permitted to dress the cake. We are happy to work with your florist to have the supply the florals for the cake prior to the event.
DO YOU DELIVER?
Yes, delivery can be organised in advance and is subject to availability. Delivery pricing starts from $50 and is based on distance from the Alcakemy kitchen. We recommend that delivery be organised for wedding cakes.
CAN I PICK UP MY CAKE?
Yes. Cake pick ups are available between 10am to 1pm, Saturday and Sunday. All other times are to be agreed upon in advance. Unfortunately, weekday cake orders are not available. Cakes are packaged with care to ensure minimal movement during transport, however, unless delivery is organised, we are not responsible for any damage to your cake after the cake has left the premises.
HOW DO I TRANSPORT MY CAKE?
For pick up orders, we recommend that cakes be transported on a flat surface in your vehicle (the floor or boot space) with the air conditioning on. Cake should be stored in the fridge, especially prior to any transport and brought to room temperature (around 45 minutes - 1 hour) prior to serving,
WHAT HAPPENS IF I CHANGE OR CANCEL MY ORDER?
Any major changes to your order less than two full weeks before the required delivery date may incur a fee to cover the reworking of the cake design and/or loss of work already completed on the order. All orders cancelled after a deposit is paid will incur a $50.00 administration fee. Refunds will not be issued for cancellations within 3 weeks (21 days) of the delivery date
CAN YOU ACCOMMODATE DIETARY REQUIREMENTS?
All cakes are made in the same kitchen where nuts, gluten and dairy are present.
DO YOU OFFER CAKE TASTINGS?
Yes! Please see the Cake Tasting page for further information.